Shipping policy

Shipping Policy

At Awesome Ink, Incorporated d/b/a Print Addix ("Print Addix"), we work hard to ensure your custom products are produced, packaged, and shipped quickly and securely. Because every order is custom-manufactured using customer-supplied artwork, our shipping process is designed to balance speed, accuracy, and quality.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays, damage, or delivery issues.

1. Order Processing Time

All products sold by Print Addix are custom-made to order, including:

  • DTF Transfers

  • DTF Gang Sheets

  • Bulk Decals & Stickers

  • Banners

  • Yard Signs

  • Signage Products

  • Promotional Graphics

  • Other Custom Printed Products

Standard Production Time

Most orders are produced within 2–5 business days, depending on:

  • Order size

  • Product type

  • Production volume

  • Artwork readiness

  • Material availability

Production time begins after:

  • Your order is successfully submitted

  • Payment has been received

  • Artwork has been uploaded successfully

  • Files meet production requirements

Business days do not include weekends or holidays.

During periods of high demand, production times may be extended.

2. Shipping Methods

Print Addix ships through trusted carriers, including:

  • USPS

  • UPS

  • FedEx

  • Other approved shipping providers

Available shipping methods may include:

  • USPS Ground Advantage

  • USPS Priority Mail

  • UPS Ground

  • UPS 2-Day Air

  • UPS Next Day Air

  • FedEx Ground

  • FedEx Express Services

Available options may vary based on destination, package size, and current carrier availability.

Shipping charges are calculated automatically during checkout based on package weight, dimensions, destination, and selected shipping method.

3. Tracking Information

Once your order has been completed and accepted by the shipping carrier, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier information

  • Shipment confirmation

  • Tracking link (when available)

Tracking information may take up to 24 hours to update after carrier pickup.

If you do not receive tracking information:

  • Check your spam or junk folder

  • Verify the email address used during checkout

  • Contact Print Addix with your order number

4. Estimated Delivery Times

Delivery times vary based on the carrier and service selected at checkout.

Estimated transit times may include:

Shipping Method Estimated Delivery
USPS Ground Advantage 2–7 Business Days
USPS Priority Mail 1–4 Business Days
UPS Ground 1–5 Business Days
UPS 2-Day Air 2 Business Days
UPS Next Day Air 1 Business Day
FedEx Ground 1–5 Business Days

These delivery estimates are provided by the shipping carriers and are not guaranteed unless expressly stated by the carrier.

Print Addix is not responsible for delays caused by:

  • Weather conditions

  • Carrier service disruptions

  • Natural disasters

  • High shipping volume periods

  • Routing errors

  • Labor disruptions

  • Government actions

5. Lost, Delayed, or Stolen Packages

Once a shipment has been accepted by the carrier, delivery is outside the control of Print Addix.

Print Addix is not responsible for:

  • Carrier delays

  • Lost packages

  • Stolen packages

  • Incorrect delivery scans

  • Packages marked delivered but not received

  • Delivery issues resulting from incorrect addresses supplied by customers

If a package is marked delivered but cannot be located:

  1. Check around your delivery location.

  2. Check with household members, neighbors, office staff, or property management.

  3. Allow up to 24 hours for carrier tracking updates.

  4. Contact the shipping carrier to open a trace or investigation.

While we will assist customers whenever possible, Print Addix cannot guarantee carrier claim outcomes.

Orders confirmed as delivered by the carrier are generally not eligible for replacement or refund.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted:

  • Contact us immediately.

  • Address changes may be possible before shipment.

  • Once an order has shipped, address changes may not be possible.

Packages returned due to:

  • Incorrect addresses

  • Refused delivery

  • Undeliverable locations

may require additional shipping charges before reshipment.

Print Addix is not responsible for orders shipped to addresses incorrectly provided by customers.

7. Damaged Packages & Shipping Damage

If your shipment arrives damaged:

  1. Retain all packaging materials.

  2. Take clear photographs of:

    • The exterior packaging

    • The shipping label

    • Any damaged products

  3. Contact Print Addix within 48 hours of delivery.

Please include:

  • Order number

  • Description of the damage

  • Photographs of the package and products

Depending on the circumstances, a carrier claim may be required.

Print Addix reserves the right to determine whether replacement, reprint, or carrier claim procedures are appropriate.

8. Split Shipments

Some orders may ship in multiple packages due to:

  • Product size

  • Product type

  • Inventory availability

  • Packaging requirements

  • Large order quantities

If your order ships in multiple packages, separate tracking numbers may be provided.

9. Large Format Products

Banners, yard signs, and certain signage products may require special packaging or oversized shipping services.

Because of their size, these products may:

  • Incur additional shipping charges

  • Require separate shipments

  • Experience different delivery schedules than smaller products

Shipping estimates for large-format products may vary by destination.

10. International Shipping

Print Addix primarily serves customers within the United States.

International shipping availability may vary.

Customers requesting international shipping are responsible for:

  • Customs duties

  • Taxes

  • Import fees

  • Brokerage fees

  • Country-specific restrictions

Print Addix is not responsible for delays caused by customs processing.

11. Local Pickup

Local pickup may be available for select orders.

If local pickup is offered:

  • Customers will be notified when the order is ready.

  • Pickup appointments may be required.

  • Government-issued identification may be requested.

Orders not picked up within a reasonable period may be subject to storage limitations.

12. Shipping Charges

Shipping charges are generally non-refundable.

Shipping fees may only be refunded when a shipping error was caused solely by Print Addix.

Additional shipping charges may apply if a package must be reshipped due to:

  • Incorrect addresses

  • Refused delivery

  • Failed delivery attempts

  • Customer-requested changes after shipment

13. Order Status & Shipping Questions

If you need assistance with your order status or shipment, please contact us and include your order number whenever possible.

Providing your order number allows us to assist you more quickly.

14. Contact Information

If you have questions regarding shipping, delivery, tracking, or order status, please contact us:

Print Addix

Awesome Ink, Incorporated d/b/a Print Addix

Email: kim@awesomeinksigns.com
Phone: 217-854-9937

Our team is committed to providing timely support and helping resolve shipping-related concerns whenever possible.