Privacy Policy

Effective Date: [Insert Date]

Awesome Ink, Incorporated d/b/a Print Addix ("Print Addix," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, upload artwork, create an account, communicate with us, or otherwise use our services.

Print Addix operates an online store powered by Shopify that offers custom printed products including DTF Transfers, DTF Gang Sheets, UV DTF Transfers, Bulk Decals, Stickers, Banners, Yard Signs, Signage Products, and other custom printed products.

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect information necessary to provide our products and services, process orders, communicate with customers, improve our website, and comply with legal obligations.

Personal Information

When you place an order, create an account, request support, subscribe to communications, or otherwise interact with us, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name (if applicable)
• Order history
• Customer support communications
• Any information you voluntarily provide

Payment Information

Payments are processed through secure third-party payment providers such as:

• Shopify Payments
• Shop Pay
• PayPal
• Credit and Debit Card Processors
• Other approved payment providers

Print Addix does not store or have access to your complete payment card information.

Artwork, Design Files & Production Information

As a custom printing company, we collect and process customer-submitted files necessary to produce ordered products.

This may include:

• DTF Transfer artwork
• DTF Gang Sheet files
• Decal and sticker artwork
• Banner artwork
• Yard sign artwork
• Logos and branding files
• Production notes
• Design specifications
• Sizing requirements
• Uploaded images and graphics

These files are collected solely for order production, customer support, quality assurance, reorder history, and related business operations.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Referral source
• Pages viewed
• Time spent on the website
• Shopping activity
• Cookie and tracking information

This information helps us improve website performance, customer experience, security, and marketing effectiveness.

2. How We Use Your Information

We use information collected from customers only for legitimate business purposes.

Order Processing & Fulfillment

We use information to:

• Process orders
• Produce custom products
• Ship orders
• Provide tracking information
• Manage returns, replacements, and customer service requests

Custom Product Production

Customer-submitted artwork and files may be used to produce:

• DTF Transfers
• DTF Gang Sheets
• UV DTF Transfers
• Bulk Decals & Stickers
• Banners
• Yard Signs
• Signage Products
• Promotional Graphics
• Other Custom Printed Products

Artwork is used solely for order fulfillment and related business operations.

Customer Service & Communication

We may use information to:

• Respond to inquiries
• Resolve order issues
• Provide technical support
• Communicate production updates
• Send service-related notifications

Website Improvement

We may analyze website usage to:

• Improve website functionality
• Enhance user experience
• Improve product offerings
• Understand customer purchasing trends

Security & Fraud Prevention

We may use information to:

• Verify transactions
• Prevent fraud
• Detect suspicious activity
• Protect customers and business operations

Marketing Communications

Where permitted by law, we may send:

• Promotional emails
• Product announcements
• Special offers
• Company news

You may unsubscribe from marketing communications at any time.

3. How We Share Information

Print Addix does not sell, rent, or trade personal information.

We may share information only as necessary to operate our business.

Payment Providers

Information may be shared with payment processors to securely complete transactions.

Shipping Providers

Information may be shared with carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Regional delivery services

for the purpose of delivering your order.

Service Providers

We may share information with trusted providers that assist with:

• Website hosting
• Shopify platform services
• Cloud storage
• Email communications
• Analytics
• Security monitoring
• Customer support systems

Legal Compliance

We may disclose information when required by:

• Applicable law
• Court orders
• Subpoenas
• Government requests
• Protection of legal rights

4. Shopify Services

Our online store is powered by Shopify.

Shopify may collect and process information necessary to provide ecommerce functionality, payment processing, fraud prevention, website hosting, analytics, and related services.

Information submitted through our website may be processed by Shopify in accordance with Shopify's privacy practices.

For more information regarding Shopify's privacy practices, please visit Shopify's Privacy Policy.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember shopping cart contents
• Maintain login sessions
• Store customer preferences
• Analyze website performance
• Improve marketing effectiveness
• Enhance website functionality

Most browsers allow users to disable cookies; however, doing so may impact website functionality.

6. Customer Artwork & Design File Privacy

Print Addix understands that customer artwork, logos, branding materials, and designs may contain proprietary, confidential, or commercially valuable information.

Customer-submitted artwork remains the property of the customer or its rightful owner.

Print Addix:

• Does not sell customer artwork
• Does not claim ownership of customer artwork
• Does not intentionally share customer artwork except as necessary to fulfill orders or comply with legal obligations
• Uses artwork solely for production, quality control, customer service, reorder history, and business operations

Artwork files may be stored, archived, backed up, and retained for:

• Order fulfillment
• Customer support
• Quality assurance
• Future reorders requested by customers
• Business recordkeeping
• Accounting and legal compliance

Only authorized personnel and service providers with a legitimate business need may access customer artwork.

Customers are responsible for ensuring they possess all necessary rights, licenses, permissions, and authorizations for submitted artwork, logos, trademarks, and other content.

7. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

Security measures may include:

• SSL encryption
• Secure website hosting
• Restricted employee access
• Password-protected systems
• Fraud prevention monitoring

No internet transmission or storage method can be guaranteed to be completely secure.

By using our services, you acknowledge these inherent risks.

8. Customer Privacy Rights

Depending on applicable laws and your location, you may have rights regarding your personal information, including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of information
• Requesting data portability
• Restricting certain processing activities
• Opting out of marketing communications

To exercise privacy rights, contact us using the information provided below.

We will respond in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

10. Email, SMS & Customer Communications

By placing an order, creating an account, subscribing to updates, or contacting Print Addix, you consent to receive communications related to:

• Order confirmations
• Production updates
• Shipping notifications
• Customer service responses
• Account notices

If you opt into marketing communications, you may also receive promotional emails or text messages.

You may unsubscribe from promotional communications at any time.

11. Third-Party Websites & Links

Our website may contain links to third-party websites, applications, or services.

Print Addix is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any external sites they visit.

12. Data Retention

We retain personal information, order history, and artwork files only as long as reasonably necessary to:

• Fulfill orders
• Support customers
• Maintain reorder history
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, reasonable steps will be taken to securely delete or anonymize it.

13. Changes to This Privacy Policy

Print Addix may update this Privacy Policy from time to time to reflect:

• Changes in laws or regulations
• Changes in business operations
• New website features
• Changes in Shopify services

Updated versions will be posted on this page with a revised Effective Date.

Continued use of our website constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, customer artwork handling, data practices, or wish to exercise your privacy rights, please contact us:

Print Addix

Awesome Ink, Incorporated d/b/a Print Addix

Email: 
Phone: [Insert Phone Number]
Website: printaddix.com

We are committed to protecting your privacy and handling your information responsibly and securely.