Refund policy

Refund & Reprint Policy

At Awesome Ink, Incorporated d/b/a Print Addix ("Print Addix"), every product we manufacture is custom-produced specifically for each customer using customer-supplied artwork. Because our products are made to order and cannot be resold or reused, we maintain a strict Refund & Reprint Policy to ensure fairness, transparency, and quality service.

By placing an order with Print Addix, you acknowledge and agree to the terms outlined below.

1. Custom Products, Customer Artwork & Final Sales

All products sold by Print Addix are custom-manufactured to order using artwork, designs, and specifications provided by the customer. Because each product is created specifically for the customer and cannot be resold or reused, all sales are final.

This policy applies to, but is not limited to:

  • DTF Transfers
  • DTF Gang Sheets
  • UV DTF Transfers
  • Sublimation Transfers
  • Bulk Decals & Stickers
  • Yard Signs
  • Banners
  • Signage Products
  • Promotional Graphics
  • Custom Printed Products

Print Addix manufactures products exactly as submitted by the customer. Customers are solely responsible for reviewing and verifying all artwork, files, dimensions, quantities, and product selections before placing an order.

Print Addix is not responsible for issues resulting from customer-supplied files, including but not limited to:

  • Low-resolution artwork
  • Blurry, pixelated, or distorted images
  • Incorrect sizing or scale
  • Spelling or grammatical errors
  • Incorrect dimensions
  • Improper cut lines
  • Incorrect color selections
  • White backgrounds not removed
  • Transparent elements submitted incorrectly
  • Artwork uploaded in the wrong format
  • Design errors contained within submitted files
  • RGB-to-print color shifts
  • Copyrighted or trademarked material submitted without authorization
  • Incorrect gang sheet layouts created by the customer

Because all products are custom-manufactured from customer-provided artwork, Print Addix does not accept returns, exchanges, refunds, or cancellations for customer artwork errors, ordering mistakes, design changes, or dissatisfaction with submitted artwork after production has begun.

By submitting artwork and placing an order, the customer acknowledges responsibility for the accuracy and suitability of all files and understands that custom-produced products are not eligible for return or refund except as expressly stated in this Refund & Reprint Policy.

2. Defective, Damaged, or Incorrect Products

We take pride in producing high-quality products and stand behind our workmanship.

If you receive a product that is:

  • Misprinted due to our error
  • Produced incorrectly from the artwork submitted
  • Damaged during production
  • Manufactured with a verifiable quality defect
  • Different from what was ordered due to a Print Addix production error

We will reprint or replace the affected item at no additional cost.

To Qualify for a Reprint or Replacement

You must notify us within 48 hours of delivery and provide:

  • Order number
  • Clear photographs of the issue
  • Description of the problem

All claims are reviewed individually. Print Addix reserves the right to determine whether the issue resulted from a production defect. Print Addix reserves the right to require the return of defective products before issuing a replacement.

3. DTF Application & Heat Press Responsibility

For DTF transfers and heat-applied products, Print Addix is not responsible for application results caused by improper equipment, settings, or techniques.

This includes:

  • Incorrect temperature settings
  • Insufficient or excessive pressure
  • Improper dwell time
  • Moisture in garments
  • Peeling transfers too early or too late
  • Over-pressing or under-pressing
  • Garment scorching or damage
  • Heat press calibration issues

Customers are responsible for following the pressing instructions provided by Print Addix.

Application failures do not qualify for refunds, replacements, or reprints.

4. Order Cancellation Policy

Orders may only be canceled before production begins.

Orders cannot be canceled once:

  • Artwork has been processed
  • Production has started
  • Printing has begun
  • Materials have been allocated to the order

Cancellation requests submitted before production begins may be approved at the sole discretion of Print Addix.

Approved cancellations may be subject to artwork preparation, setup, processing, or transaction fees.

5. Missing, Incorrect, or Shorted Orders

If you receive the wrong item, an incorrect quantity, or discover missing products in your shipment, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of received items
  • Description of the discrepancy

Upon verification, Print Addix will promptly ship the correct items or replace missing products.

6. Shipping, Delivery Delays & Lost Packages

Once an order has been transferred to the shipping carrier, delivery is outside of our control.

Print Addix is not responsible for:

  • Carrier delays
  • Weather-related delays
  • Shipping service interruptions
  • Incorrect addresses supplied by customers
  • Lost or stolen packages after delivery confirmation

If a package is lost or arrives damaged, we will assist in filing a claim with the carrier whenever possible.

Shipping-related issues generally do not qualify for refunds on custom products.

7. Color Variations

Colors displayed on computer monitors, mobile devices, tablets, and printed proofs may differ from final printed output.

Minor color variations may occur due to:

  • Screen calibration differences
  • RGB versus CMYK conversion
  • Material differences
  • Ink absorption characteristics
  • Environmental printing conditions

Slight color variations are considered normal and do not qualify for refunds, replacements, or reprints.

8. Turnaround Times

Production and shipping timeframes are estimates and are not guaranteed.

Delays may occur due to:

  • High order volume
  • Equipment maintenance
  • Material shortages
  • Weather events
  • Artwork issues
  • Delayed customer responses

Production delays do not qualify for refunds, credits, or order cancellations.

Customers with event-specific deadlines should place orders well in advance of their required delivery date.

9. Limitation of Liability

Print Addix's maximum liability for any approved claim shall be limited to the replacement or reprinting of the affected product.

Under no circumstances shall Print Addix be liable for:

  • Lost profits
  • Business interruption
  • Indirect damages
  • Consequential damages
  • Customer labor costs
  • Third-party expenses

10. Contact Us

If you believe your order qualifies for a replacement or reprint, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Detailed description of the issue
  • Clear photographs showing the problem

Print Addix

Awesome Ink, Incorporated d/b/a Print Addix

Email: support@printaddix.com
Phone: 217-854-9337
Website: printaddix.com

We are committed to providing quality products and exceptional customer service and will work diligently to resolve legitimate production issues as quickly as possible.